Support Center

Meet Blake, Elly, Amanda, Tom, Josh, Rachel, Neil, Drew and Matt, our awesome support team voted TGO Online Retailer 2020, 2019, 2018, 2017, 2015, 2014 and 2012.



    Contact Us

    Today's Trending Questions

    Where is my order?
    You'll receive a dispatch confirmation as soon as your order is dispatched. While we normally dispatch orders placed before 2pm on the same day, we had an incredibly busy sale period last week so we're a day or two behind at the moment. We'll be back up to speed before the end of this week though!
    How do I return or exchange an item?

    Return or exchange unused items within 123 days. Make sure you send a completed returns form with your item, we can't process your exchange or refund without it!

    You'll find all of the information that you need (including a link to generate a free return label from Royal Mail) here


    Our team of support heroes are all solid outdoor enthusiasts based here in the UK. Our office hours are 09:00 - 17:00 BST Monday to Friday. Please take into account the time difference when waiting for a reply.

    EDT: 04:00 - 12:00
    PDT: 01:00 - 09:00


    Please fill in the contact form. We monitor emails Monday to Fridays.

    Live Chat

    If one of our support heroes is available immediately you will see a little red live chat icon at the bottom right of the screen. Click it to start up a new chat.

    Phone lines

    Call us on +44 1773 417007 or +44 1773 417006 for Sonder specific queries.

    Our Stores

    We have 4 stores in the UK, if you are visiting you really should pop into one and say hello. With one in the Peak District, two in the Lake District and one within striking distance of Northumberland, Kielder Forest and North Pennines they are ideally placed in areas of activity.

    Find out more about our stores

    Still need help? Get in touch below

    Alpine Bond

    All our products are warrantied for at least 3 years against defects in materials or workmanship.

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